Volume 6, Issue 12
December 2005

 
 

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cover story

Motivating the Masses

Eight simple tips to keep your employees working hard and feeling good about their jobs.

Your company is only as strong as the sum of its parts.

You’ve no doubt heard that phrase countless times. As overworked as it is, however, it’s also undeniably true. Whether you’re running a 10-person service company or a 500-person manufacturing operation, a team of highly motivated, hard-working employees is essential to your organization’s success. If your people aren’t adequately motivated, productivity will plummet.

Unfortunately, there’s no simple solution to this problem—no one way to motivate multiple people. That’s because motivation is internal, not external. Though the proverbial dangling carrot can motivate people for brief bursts, long-term motivation must come from within. More specifically, motivation comes from inspiration, which means that as a business owner or manager, you have tremendous power to influence the extent to which your employees are motivated to do their best work, day in and day out.

Here are nine helpful tips to help inspire your employees to perform with passion and pride.

1. Promote a positive environment. Seems obvious, but how many of you oversee working environments in which even a few employees don’t feel welcome or valued? Sure, every business has its own culture. But ask yourself: Does your company’s culture reflect your personal values or business ideals, or has it slowly evolved into something other than what you intended it to be? If your operation falls into the latter scenario, you’re assuming far too much risk. So evaluate the impact of your every move on office morale. Do your best to create a user-friendly physical environment and maintain a true open-door policy that enables all employees to freely interact with you and one another.

2. Share your plans. People do their best work when they understand not only what’s expected of them specifically, but also how their respective roles fit into the larger plan. There’s no better way to promote “another cog in the machine” mentality among your workforce than to keep your employees in the dark about where the company’s headed. If you’re hiring top-caliber employees, they don’t want just a job, they want to contribute to something special.

3. Provide professional development. Most employees are looking to develop new skills and acquire new challenges and responsibilities. Encourage those aspirations. Get to know their personal and professional goals and identify ways to provide them with the training or educational opportunities they need for advancement. Encourage them to attend industry-related workshops and seminars. Consider sending them to classes on the company’s dime. If employees feel that you’re investing in them, they’ll likely provide you with a handsome return on your investment, says Ann Bares, managing partner of Altura Consulting Group LLC, in Medina. “It’s proven to be a successful strategy,” she says. “The more marketable you make your employees, and the more you invest in keeping their skills up to date, the more likely they are to see you as a worthwhile employer and stay with you.”

4. Offer off-the-beaten-path benefits. We’re not talking bonuses here, though a well-designed bonus program can enhance employee performance. Rather, think more creatively. Consider negotiating discounts for your employees at a local fitness club or the coffeehouse down the block. Incentives and small rewards such as gift certificates, extended lunch hours, or other tokens of appreciation often work as motivational tools. Many companies offer free or discounted parking and pitch in for transportation costs. These days, on-site daycare and daycare support also are being adopted more frequently. Bares says that, as Baby Boomers continue to near retirement age, financial planning assistance can be a tremendous employee benefit. “It can be for something as rudimentary as how to balance a check book all the way up to how to plan for retirement and other long-term, strategic things,” she notes, adding that non-traditional benefits can be particularly effective for companies struggling to offer competitively priced healthcare packages. “This is an area in which employers can be more creative. Sometimes you can do less expensive but more meaningful things that fit your business and your demographics.”

5. Pile on the praise. Never underestimate the importance of a simple “thank you” or “job well done.” Make the necessary time to personally recognize the contributions and accomplishments of each employee and you’ll keep morale at lofty levels. Remember, if employees don’t feel appreciated, they’ll start working only for the paycheck. The second another company tries to entice them with heftier sums of money, they’ll have no reason to say, “no thanks.”

6. Arrive early. Lead by example and get to work before or alongside your employees. Who respects a leader who considers himself or herself above the rules?

7. Push positive energy. You have the power to make or break a day with the vibes you convey to your people. Even if your morning commute was a disaster, you’re well advised to enter the building with your head up high and a smile on your face. Chances are, you’ll have a more productive day.

8. Be creative about holiday rewards. With Christmas around the corner, this is a hot topic. Some business leaders consider the “holiday bonus” to be potentially poisonous to employee morale. Here’s why: Though employees will appreciatively accept the first one, they’ll eventually think of it as an entitlement. Then comes a bad year with no bonuses, and your employees are likely to resent you for “withholding” their holiday pay. With that in mind, consider offering alternative holiday rewards that help keep your employees happy and motivated. Offer flexible hours so employees can manage busy holiday schedules. Encourage employees to take a day off to do charitable work. Make charitable donations in your employees’ names. And if you’re determined to give gifts, make sure they’re from the heart and reflect the extent to which you value your employees as individuals.

Resources
The above ideas only scratch the surface. There are a huge variety of employee motivation tactics to consider, and an equally large number of underlying strategies to employ. Here are some resources that can get you started:
www.workforce.com --this site is a comprehensive resource on practically every aspect of human resources that features everything from articles on training to compensation to, of course, motivation techniques, and much more; type in “employee motivation” into the search box on the home page and you’ll find a slew of articles and ideas.
www.shrm.org --this site, the online resource from the Society for Human Resource Management, rivals Workforce.com as a potent storehouse of ideas and tips. Again, type “employee motivation” into the search box and you’ll get dozens of articles.
• Prefer to do your reading offline? Check out long-time business bestseller First, Break All the Rules: What the World’s Greatest Managers Do Differently. The culmination of more than 80,000 interviews by The Gallup Organization, the book is devoted to exposing the common myths and misunderstandings of conventional management thinking. As such, it takes an in-depth look at employee performance and motivation, covering such topics as releasing employee potential, cultivating excellent performance, and much more.

 

News, notes, and information from all over.

What are the hot IT trends for 2006? Stamford, Conn.-based IT research firm Gartner Inc. recently unveiled six IT trends it says that will make an impact in 2006 and beyond. They are:

  1. By 2008, 10 percent of companies will require employee-purchased notebooks.
  2. By 2010, 30 percent of U.S. homes will use only cellular or Internet telephony.
  3. The job market for IT specialists will shrink 40 percent by 2010.
  4. Business Process Outsourcing (BPO) service providers will capture $11 billion of insurance revenue by 2008.
  5. A 50 percent growth in healthcare software investment could enable clinicians to cut the level of preventable deaths in half by 2013.
  6. Through 2008, investigation of new technologies will slow as discretionary budgets divert to regulatory compliance.

You can check out the full report at www.gartner.com/DisplayDocument?ref=g_search&id=487286.

One of Minnesota’s oldest companies, Bemis Co. Inc., a manufacturer of flexible packaging and pressure-sensitive materials for the food and consumer products industries, is moving its headquarters from Minneapolis to Neenah, Wis. The company, which was founded 1858, said that the move will only affect several top executives, and that the former Minneapolis headquarters will continue to house its finance, accounting, tax and IT departments.

Ten Minnesota-based companies made the Deloitte & Touche 2005 Technology Fast 500, which ranks the fastest-growing technology companies in North America based on percentage revenue growth between 2000 and 2004. The companies are:

#17 Multiband Corp., New Hope
#106 Alebra Technologies Inc., Minneapolis
#233 MGI PHARMA Inc., Bloomington
#234 MakeMusic! Inc., Eden Prairie
#285 Shavlik Technologies LLC, Roseville
#346 Digital River Inc., Eden Prairie
#427 Enpath Medical Inc., Plymouth
#452 Convey Compliance Systems Inc., Plymouth
#471 Vascular Solutions Inc., Minneapolis
#480 Possis Medical Inc., Minneapolis

Thanks to a new state grant, hundreds of Boston Scientific employees in Maple Grove are getting an education in automated manufacturing processes. The Minnesota Job Skills Partnership has awarded Anoka-Ramsey Community College a $399,982 grant to provide advanced automation-related training for more than 400 of Boston Scientific’s production, maintenance, professional, engineering, managerial, and sales staff. Boston Scientific will contribute more than $554,000 to fund the three-year project.

Minnesota entrepreneur Todd Holcomb is launching a new company, OneVoice, to provide wireless services to businesses, schools, and end-users in Jamaica. OneVoice plans on leveraging ARCOS (Americas Region Caribbean Ring System), which is an 8,600 KM submarine broadband fiber optic cable system that connects the Americas and the Caribbean region.

Minneapolis-based MR Instruments Inc. has received CE Mark certification for its Cheetah Coils brand of magnetic resonance imaging coils. The CE Mark certification stands for “ Conformite Européenne;” and notes that a product conforms to the essential health, safety, and product liability standards of the European Union.

The U.S. Senate recently approved $71.1 million for Minnesota defense-related projects and programs as part of the $440 billion FY 2006 defense spending bill.

The Senate approved funds for the following Minnesota projects:

  • $15 million to Northrop Grumman Corp. in Hopkins for development of advanced radar systems
  • $13 million to Network Computing Services’ Army High Performance Computing Research Center in Minneapolis
  • $10 million to 3M for procurement of a disposable device that enables fast detection of bacterial pathogens and development of new, reinforced aluminum munitions
  • $7 million to Lockheed Martin’s P-3C Anti-Surface Warfare Maritime Improvement Program in Eagan
  • $5 million to Golden Hour Technology in Plymouth to improve blood transport systems, allowing wounded soldiers to receive donated blood more safely and quickly
  • $4.5 million to Third Wave’s Advanced Modeling Technology for Titanium Machining Initiative in Minneapolis.

The City of Rochester, Minnesota has awarded Accela Automation of Dublin, Calif., a 10-year contract for a new enterprise e-government solution . The application will provide a centralized database for tracking and managing the city’s building, planning, and licensing activities. City staffers will use the new application to automate permitting, inspections, workflow, rental housing licenses, zoning, development plan review, and other functions. The City also will implement an Accela wireless program that will allow inspectors to remotely input their results from inspection sites using a mobile device.

St. Paul-based medical device firm Minnetronix is in the midst of an expansion project. The company will add more than 24,000 square feet of space to its St. Paul facility. Construction will begin in December and should be done by July.

Looking to get in on tech transfer action? Minnesota companies will have an opportunity to see what’s available as well as meet the people who award contracts and fund projects when the Federal Laboratory Consortium’s National Meeting comes to the Minneapolis Marriott May 1-4, 2006. For more information, go to www.federallabs.org.

Several Minnesota companies are continuing to invest in renewable energy projects:

  • CHS, an Inver Grove Heights-based energy, grains, and foods cooperative, has acquired a 28 percent interest in US BioEnergy of Brookings, S.D. US BioEnergy is a biofuel production company with ethanol plants under construction in Iowa and Michigan that will generate more than 140 million gallons of ethanol per year. It is also developing a 100 million-gallon-per-year plant in Minnesota.
  • A $350,000 state grant from the Minnesota Investment Fund has been awarded to Freeborn County to help SoyMor Biodiesel LLC build a new $31.6 million plant near Glenville. Freeborn County will use the money to create a revolving loan fund from which it will offer a low-interest loan to SoyMor for the project. The company also is contributing funds through equity and other sources. When complete, the SoyMor facility will have an annual production capacity of 24 million gallons.
  • Cargill Inc. announced it will build a new ethanol plant at its Blair, Neb., corn-processing complex. The new plant will produce more than 100 million gallons of ethanol per year. Cargill says the facility will be in operation by late 2007.

The Minnesota Council For Quality has awarded Anoka-based punch press tooling manufacturer Mate Precision Tooling with its 2005 Minnesota Quality Award.

Mate designs, manufacturers and markets multiple lines of tooling products for CNC punch presses, and has facilities in Sweden, Germany, Malaysia, and China. Since 1991, only 70 organizations have received Minnesota Quality Award recognition.

New Hope-based Viper Motorcycle Co. is shifting gears, and will manufacture and assemble its motorcycles and motorcycle engines at its Minnesota headquarters. The company had previously announced an agreement to outsource production with Performance Assembly Solutions in Livonia, Mich. Production is expected to start during the second quarter of 2006.

Minnesota Technology magazine, which is also published by Minnesota Technology, Inc., won four awards at the 2005 Minnesota Magazine and Publications Association’s Editorial Excellence Awards. The magazine won in the following categories:

In other MTI-related news, the organization recently announced that its federal contract with NIST/MEP has been renewed for FY ‘06.

t. Paul-based St. Jude Medical Inc. has been named a Medical Device Manufacturer of the Year by Medical Device and Diagnostic Industry magazine. The magazine noted that St. Jude “embodies multiple strengths: good product development, support for innovation, straightforward sales and marketing tactics, and solid relationships with suppliers. At its core, though, St. Jude Medical’s strength seems to come from a desire to both help and protect patients.”

A monthly roundup of tips, data, and ideas from around the state.

China-related I.P. and General Export Operations Advice Available
The SME China IPR Advisory Program is a new offering from the Department of Commerce that allows small and medium-sized U.S. enterprises to request free one-hour consultations with an experienced volunteer attorney to learn how to protect and enforce I.P. rights, such as trademarks, patents or copyrights, in China. The Department of Commerce developed the program in coordination with the American Bar Association, the National Association of Manufacturers, and the American Chamber of Commerce in China. For more information, check out the following Department of Commerce Web sites: www.export.gov/China and www.Stopfakes.gov. There are also links to both sites on the homepage of the MEP public Web site, www.mep.nist.gov.

The Commerce Department also offers companies legal advice on starting export operations. Created through a cooperative agreement with the U.S. Small Business Administration and the Federal Bar Association, the Export Legal Assistance Network (ELAN) allows companies to consult with an international trade attorney from the Federal Bar Association. You can reach an ELAN attorney at 202-778-3080, or check out www.export-legal-assistance.org for more information.

Cover your data
Nervous about strangers hacking into your Wi-Fi connection? You might want to check out the iOpus Private Internet Gateway (iPIG), from iOpus Software. The freeware Windows application prevents strangers from monitoring your e-mail exchanges or gaining unauthorized access to your computer—which is a consideration any time you’re working in, say, a hotel room, an Internet cafe, or any public location. The iPIG uses 256-bit AES encryption technology to protect e-mail, Web traffic, instant messaging, VOIP, FTP, and all inbound and outbound communications at any Wi-Fi hotspot or wired network. It also works with Wi-Fi, WLAN, 802.11 a/b/g, wired Ethernet, all major firewall software, and any kind of Internet connection. Find out more at www.iopus.com.

Cover your assets
Liberty Street Software has released AssetManage 2005, a new Windows application that allows users to streamline fixed asset record keeping for everything from leases, warranties, and service agreements to asset maintenance and repair histories. The program tracks expenses; creates inventories for multiple locations; and lets users attach images, documents, and hyperlinks to each asset. It also comes with a comprehensive selection of predefined reports, and supports all standard barcode formats. For more information, go to www.assetmanagesoftware.com.

Audit your energy usage
The U.S. Department of Energy’s (DOE) Industrial Technologies Program (ITP) has announced the opportunity for 200 lucky recipients to receive a free Energy Savings Assessment. Manufacturers are eligible to apply. If selected, DOE will send a team of qualified energy efficiency experts to your facility to assess energy needs and make recommendations for achieving greater energy efficiency. The first round of applications opened Nov. 8, 2005 and will close on Dec. 9, 2005. Selections will be announced in December. For more information and the online application form, go to http://www.eere.energy.gov/industry/saveenergynow/assessments.html.

New book covers Web site basics
There’s a curious contradiction at work in the Web world. Over the last five years, Web site design and development tools have become increasingly sophisticated and user friendly. At the same time, however, there are still a lot of bad Web sites out there—i.e., ones that are poorly designed, feature sub par writing, and which fail to deliver on their owners’ marketing goals. With that in mind, a new book, Creating Web Sites: The Missing Manual, might provide some help. The book explains Web site fundamentals—from concept phase through to Web hosting—and covers techniques and tools to easily create and maintain an up-to-date site, connect with a site’s audience, and create simple shopping carts and take online orders. The book is available at local bookstores and at online booksellers such as Amazon.com. For more in-depth Web site-related help, you also can turn to MTI’s E-Business and Internet Technology consultants, who can help you harness the Internet to enhance sales, penetrate new markets, optimize search engine results, lower your operating costs and improve your supply-chain efficiency. For more information, see www.minnesotatechnology.org/consulting/ebusiness.asp.

Angel financing demystified
Looking for financing from angel investors? It might pay to first go to the Kauffman eVenturing Web site, launched recently by the Ewing Marion Kauffman Foundation. The site offers a bevy of practical advice, including articles on everything from developing an effective ‘elevator pitch’ to clearly communicating how your business will generate ROI for investors and more.

Innovation killers?
Do process management programs such as TQM, ISO 9000, and Six Sigma actually discourage innovation? According to some observers, it is possible. “The risk is that you misapply these programs, in particular in areas where people are supposed to be innovative,” says Wharton School of Management Professor Mary Benner. “Brand new technologies to produce products that don’t exist are difficult to measure. This kind of innovation may be crowded out when you focus too much on the statistical measurement of outcomes.” Benner and Harvard Business School Professor Michael Tushman take an in-depth look at the evolution, and potential misuse, of process management programs here: http://knowledge.wharton.upenn.edu/article/1321.cfm.

Jump into the idea market
St. Cloud-based Global Commerce & Communication Inc. (GCCI) has launched NewIdeaTrade.com, a Web site designed to give companies and individuals from around the world the ability to buy and sell ideas, inventions, and patents. See it for yourself at www.newideatrade.com.

Crisis management solutions online
Warner Connect, a Minneapolis-based IT services firm, has launched a new service. The company’s IT Emergency Solutions services uses what it terms a “fire engine” business model to help small and medium-sized businesses in crisis: During a technology emergency, the company’s clients can call Warner Connect, which will then move its team to the business location and “extinguish the fire.” Services covered under the plan include network failure, server and router issues, and remote access problems. Check out www.warnerconnect.com/PR-11-24-05.php for more information.

Plastic fantastic?
Bellingham, Wash.-based Integral Technologies has developed ElectriPlast, an intriguing new plastic that, in a nutshell, conducts electricity using a proprietary pelletized recipe. The highly flexible and highly conductive product can be molded into virtually any shape or dimension within the range of plastics, rubbers, and other polymers, and can produce 3-D electrical characteristics and conduct electricity as if it were metal. Potential uses include household appliances, aircraft, automotive industry, and medical devices. To find out more, go to www.itkg.net/index.php?page=184

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